Chat and phone customer service for a remote monitoring company
- The need
- Chat and phone support for English-speaking customers across Canada and the US, delivered to a high standard.
- What the team does
- Handles live chat plus inbound and outbound calls for the company's Canadian and American customers.
- The result
- Positive feedback from the client's own customers, with the team praised for quality, flexibility and continually improving its processes.
- Since January 2022, ongoing
- US$200,000–999,999 engagement
- Rated 5.0 for quality, schedule and willingness to refer
“They're distinguished by flexibility, concern to improve the processes, and mindset of quality.” — Rachid Serghini, Senior Manager of Customer Service





