Call center outsourcing · Philippines

Your Philippine call center, agents from US$6/hour.

Inbound and outbound voice, chat and email programs run from SixEleven's secure contact centers. 20+ years serving international brands, 8,000+ seats across 4 sites, with US-hours and 24/7 shifts.

Agents from US$6/hour, seats and IT included
Voice, chat and email, inbound and outbound
US-hours or 24/7 shifts, PCI DSS & HIPAA compliant

20+ years · 8,000+ seats across the Philippines · call us on (435) 220-3602

Rated 4.5–5.0 by US & Canadian clients

13 verified reviews on Clutch

★★★★★ 5.0

“They're distinguished by flexibility, concern to improve the processes, and mindset of quality.”

Rachid SerghiniSenior Manager of Customer Service, Remote Monitoring Co · Quebec, Canada

★★★★★ 5.0

“We like their integrity, professionalism, and eagerness to learn and grow.”

Carey WolfCEO, GVAP · Sacramento, California

★★★★★ 5.0

“The infrastructure, security, and office capabilities provide a great working environment for our remote employees.”

Chris GerraDirector, BPO Company · New York City, New York

★★★★☆ 4.5

“Of the clients partnered with them, all have experienced growth and stability.”

John HardyVP, Outsource Consultants, LLC · Brooklyn Center, Minnesota

Reviews of SixEleven, the parent company. 611 Global is SixEleven’s Employer of Record arm.

20+ yrsOperating since 2005

8,000+Seats across the Philippines

4Delivery sites

24/7Coverage in your time zone

Enterprise standardsCertified. Compliant. Proven.

Transparent pricing

Clear per-agent rates. Seats, IT and HR included.

One hourly rate per agent covers the salary, the seat and everything it takes to run them. Comparable US agents typically cost US$20–35 an hour before benefits and office space.

AgentsFrom US$6/hour

Typically US$6–7 an hour: customer service, chat, email and back office

Team leads & senior agentsAround US$20/hour

Supervision, escalations and experienced agents, depending on the role

Specialist programsPriced to role

Technical support and other specialist skills, priced to the Philippine market

Included in the rate

Recruitment and screening for your program, with no recruitment fees
A seat in our secure Philippine contact centers
Payroll, statutory benefits and tax
HR, compliance and employee care
IT, connectivity and security

Good to know

One-time US$250 set-up fee when you sign
Add a team lead and quality analyst to run the floor for you
Exact rates depend on your program: we confirm them on your discovery call

Why 611 Global

A contact center built around your program.

Compare a SixEleven program with a shared-agent call center and with hiring agents in the US.

	SixEleven program	Shared-agent call center	US in-house team
Agents	Dedicated to your program	Often shared across clients' queues	Your own employees
Cost per agent	From US$6/hour, seat included	Often per-minute or per-call pricing	US$20–35/hour before benefits
Hours covered	US hours or 24/7	Depends on the plan	Nights and weekends are hard to staff
Supervision & QA	Your managers, or our team lead and QA	The provider's process	Your managers
Security & compliance	PCI DSS Level 1, HIPAA, ISO 9001	Varies by provider	Yours to build
Recruitment fees	None	Varies	Your hiring costs

Roles we fill

Every channel, one contact center.

Inbound, outbound and back office, voice, chat and email, all handled by agents trained on your program.

Inbound customer service

Order support, account questions, complaints and retention, by phone, chat and email.

Outbound sales & lead qualification

Appointment setting, warm transfers, renewals and win-back campaigns.

Technical support (Tier 1–2)

Help desk, troubleshooting and software or hardware support.

Back office

Order entry, data processing, and claims or billing administration.

24/7 & after-hours cover

Overnight and weekend shifts so your customers are never left waiting.

Seat leasing

Fully equipped, secure seats in our Philippine sites for your own agents.

Client results

Teams that start small and stay for years.

Client names are kept confidential under our agreements.

Client A · Global subsea company2 → 43 staff

7-year partnership · 60%+ saving vs UK rates

Client B · Finance company1 → 22 staff

5-year partnership · 65%+ saving vs local rates

Case studies

How US and Canadian clients use their teams.

Telecommunications · Quebec, Canada · 201–500 employees

Chat and phone customer service for a remote monitoring company

The need: Chat and phone support for English-speaking customers across Canada and the US, delivered to a high standard.
What the team does: Handles live chat plus inbound and outbound calls for the company's Canadian and American customers.
The result: Positive feedback from the client's own customers, with the team praised for quality, flexibility and continually improving its processes.

Since January 2022, ongoing
US$200,000–999,999 engagement
Rated 5.0 for quality, schedule and willingness to refer

“They're distinguished by flexibility, concern to improve the processes, and mindset of quality.” — Rachid Serghini, Senior Manager of Customer Service

Business services · New York City, NY

Recruited staff and secure office seats for a US BPO company

The need: Hire remote staff in the Philippines and give them a secure, properly equipped place to work.
What the team does: Recruits the staff and provides office space with security and the protocols the client requires; the teams work with the client over Zoom and Google Meet.
The result: An excellent, secure working environment that frees the client's time from operational tasks.

Since January 2020, ongoing
US$50,000–199,999 engagement
Rated 5.0 on quality, schedule, cost and willingness to refer

“The infrastructure, security, and office capabilities provide a great working environment for our remote employees.” — Chris Gerra, Director

Both case studies are based on verified client reviews on Clutch.

How it works

From first call to your program going live.

STEP 1

Discovery call

Tell us your channels, call types, hours and how many agents you need. We give you indicative rates on the call.

STEP 2

Program design

We agree the agent profiles, shifts (US hours or 24/7), and whether you want our team lead and quality analyst.

STEP 3

Recruit & onboard

We recruit; you interview and approve every agent, who then learns your product, scripts and systems. Typically 2–6 weeks.

STEP 4

Go live

Your agents take calls, chats and emails from our secure contact center. We look after the people, seats and IT.

Questions

Before you book a call

How much does call center outsourcing to the Philippines cost?

Agents start from US$6 an hour and are typically US$6–7 an hour for customer service, chat and email. Team leads and senior agents are around US$20 an hour, and specialist programs are priced to the role. The rate covers the agent's salary, seat in our contact center, payroll, benefits, HR and IT. There's a one-time US$250 set-up fee and no recruitment fees.

Do you run the program, or do we?

Your choice. You can manage the agents directly on your own tools and scripts, or add a team lead and quality analyst so day-to-day supervision and call quality are handled on site. Either way, we look after the people, seats, IT and compliance.

Are the agents dedicated to my program?

Yes. Your agents work only on your program, trained on your product, scripts and systems. They aren't shared across other clients' queues.

Can you cover US business hours or 24/7?

Yes. Our sites run around the clock, so your program can cover US business hours, overnight and weekends, or a full 24/7 rota across shifts.

Which channels and call types do you handle?

Inbound and outbound voice, live chat, email and back-office work: customer service, order and account support, technical support, appointment setting, lead qualification and retention.

How long does it take to go live?

Typically 2–6 weeks, depending on how many agents you need and the skills involved. We recruit for your program, and you interview and approve every agent.

Is customer and payment data secure?

Our operations are PCI DSS Level 1 certified, HIPAA compliant and ISO 9001 certified, and registered with the Philippine National Privacy Commission. Agents work from our secure contact centers, not from home, unless you ask for remote work.

Do you offer seat leasing?

Yes. If you already have your own agents or vendor, we can provide fully equipped seats in our Philippine sites. Ask about it on your discovery call.

What are the contract terms?

Terms are set out in your service agreement, and we walk you through them on the discovery call before you commit to anything.

Book a discovery call

Get indicative per-agent rates for your program.

Tell us what you need and our team will come back to you with a clear, practical next step. Prefer to talk now? Call (435) 220-3602.

Your Philippine call center, agents from US$6/hour.

Build your team in the Philippines.

Rated 4.5–5.0 by US & Canadian clients

Clear per-agent rates. Seats, IT and HR included.

Included in the rate

Good to know

A contact center built around your program.

Every channel, one contact center.

Inbound customer service

Outbound sales & lead qualification

Technical support (Tier 1–2)

Back office

24/7 & after-hours cover

Seat leasing

Teams that start small and stay for years.

How US and Canadian clients use their teams.

Chat and phone customer service for a remote monitoring company

Recruited staff and secure office seats for a US BPO company

From first call to your program going live.

Discovery call

Program design

Recruit & onboard

Go live

Before you book a call

Get indicative per-agent rates for your program.

Tell us about the team you want to build.